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See below for necessary steps to be taken for your credit -
please note that any notations on the pages ordered from will
override this return policy - absolutely no exceptions will
apply
1. Anvente
Enterprises LLC must be notified within 36 hours of receipt of
your order that there is a problem and product must be received
by us within 10 working days or prior to your
wedding day or special event (whichever comes first). It is
your responsibility to return in this time period or product
will be refused and refunds will not apply. It is your
responsibility to make sure your delivery dates are correct for
someone to be there and check the package for you upon arrival
if you cannot. Anvente will not be responsible for this step
being missed and absolutely no refunds will be given after this
time period.
2. No return will be accepted
or credited without an authorization number issued by Anvente
Enterprises LLC and can be obtained by emailing
accounting@anvente.com
All requests must be in writing.
The
following information must be included in your email to request
a return:
-
Name and Address where items
were shipped
-
Name and Address of person
paying for the order (if different)
-
Date ordered
-
Date received
-
Product you would like to
return and quantity
-
Reason for return
Upon contacting us and approval,
you will be given an authorization number and an address where
to send the return. The authorization number must be written on
the outside of your box next to the shipping label. Any
package that is not pre-approved for return will be refused. If
the package is an unauthorized return and opened by mistake by
one of Anvente's shipping department personal a refund of 25%
less true shipping, handling fees will be credited to your
account - No Exceptions.
3. All returns must be sent to
one of our McMinnville locations, depending on the item your
representative will give you the correct address for your
product to be returned when your authorization number is
assigned. If an attempt is made to send a shipment to any of our
drop ship locations without our knowledge, neither the receiving
facility or Anvente Enterprises LLC will be held liable for any
return monies and no credits will be issued. Our drop ship
locations are not part of Anvente Enterprises LLC and your
return will not be acknowledged or tracked back to us by them.
Even if you secure a signature at one of our drop ship
locations, since you paid us signatures to other addresses that
is not Anvente Enterprises will not be acknowledged. -
No Exceptions.
4. It is also your
responsibility that the item is returned in the same condition
sent to you. Any damages done in return shipping are your
responsibility and no refunds will be given. You will need to
contact your carrier to have them pick up the damaged package.
All freight charges are your responsibility and we suggest
insurance and tracking numbers. Upon safe return and inspection
of your product, your credit will be issued as soon as possible
dependant upon your original form of payment. Items must be
returned unopened in their original packaging with original tags
in tact. If upon receipt we find that tags were removed,
original package was tampered with or opened we will not issue
credit nor send back to you unless return freight charges are
prepaid by you. We will take pictures of the return and destroy
it. Absolutely no refunds will be given for opened or damaged
product - No Exceptions.
5. We charge a 35% restocking
fee which can be waived by your sales representative prior to
shipment. If your rep approves waiving of restocking fee, she
will issue you an email to that effect so you have this in
writing and can submit to our accounting department when
requesting your return authorization number. We do not waive
restocking fees on multiple purchased items i.e. 2 boxes of same
item or the same type of item in 5 different colors. We do not
issue credits on shipping and handling charges.
6. A $10.00 cancellation fee will apply on orders that have
been submitted for payment. This is to cover the fees we
experience from the credit card companies when originally taking
a payment and other expenses incurred to start your order
process. If special ordered products are being trucked in for
you and is something we normally do not carry or if the product
has already shipped to you our standard policy rules will apply.
7. If you are returning an item
that was freight free upon ordering you will be charged the
exact rate that we paid to have it shipped to you plus a $5.00
handling fee. - No Exceptions
8. In many cases we take on some
of the freight charges and our customer are charged a flat rate
through the shopping cart. Anvente Enterprises LLC reserves the
right to charge the true shipping charges of your items that are
being returned. Upon return and inspection of your item, the
true shipping fees and the $5.00 handling fee will be deducted
from your balance and will not be credited to you.
No Exceptions.
9. We do not return money for
product, you are given an in store credit for future purchases.
Non-returnable items to include:
Do not
use pictures on our sites for color matches!
No exceptions will be given because color matching steps were
skipped.
Seasonal items
(Fall and Christmas) items are not returnable. No Exceptions.
Glass,
porcelains, clay, ceramics and other fragile items are not
returnable. No Exceptions.
Ribbon is not
returnable. No Exceptions.
Balloons are not
returnable. No Exceptions.
Lighting is not
returnable. No Exceptions.
Any large
quantity orders are not returnable - we suggest that with large
orders you order one prior to the ordering of the larger order
to make sure the item will meet your approval.
Special orders
are not returnable. Any orders that imply work being done such
as bows, centerpieces, arrangements, special colored or dyed
items, special ordered items to complete orders and the like are
non-returnable. If you have any doubts that what you are
ordering is not a color match etc. please contact us to be
assigned a personal consultant to help you receive exactly what
you are looking for. If needed we will send color samples or
pictures to insure that the product is correct. We will be very
honest if we feel we cannot meet your expectations or color
matches. We do not want to add to your stress and would much
rather refuse your order!
All our designers know that this is one of the most
important days of a woman's life. For this reason we have
designed our
Stress Buster program. As soon
as you order you will be assigned a personal designer that you
work with until completion. Pictures are emailed to you for
your approval. Once an order is started, restocking fees will
apply. If your order has not been started and there is no
special order flowers, your order can be cancelled but
cancellation fees will apply. Once your flowers have been
designed they cannot be returned or cancelled.
Freight Problems - We must be
contacted within 36 hours of package delivery:
If damage happens to your items in
shipping, please call us so we can start working on replacing
your order. If glass - please accept the package and call us
immediately.
Wrong Product Shipped - We must
be contacted within 36 hours of package delivery:
If the mistake is
ours we do everything needed to make sure you receive the
correct product in a timely fashion. We do need to receive the
original order back before replacement can be made. If time is
of the essence, a credit card number can be given to your rep to
hold and replacement will be sent immediately. The item must be
at the location shipped to, allowing UPS to pick up the item for
return and someone must be available to allow UPS to pick up the
package. If this is not possible, you can request to ship back
at your discretion but you are responsible for the safe return,
if we do not receive the items within a timely fashion, your
card will be charged for the replacement order.
It is our policy
to work with our customers giving each of them the customer
service and information needed to get the right product within
their timeline. We feel this is most important to avoid putting
our brides and customers through undo stress by receiving the
wrong product or a product that is misrepresented. We have
taken the following steps to help insure the right product for
your needs.
1. Our
webmasters give each item as much information possible to help
you make a good decision and a email link on every page to
easily email questions about our product.
2. We employ knowledgeable people
and educate our employees with our products to be able to answer
your questions in truth and honesty. If they do not know a
product they will find the answers for you.
3. Not just another internet company - we offer a toll free
number to answer questions and are available 8 a.m. to 5 p.m.
Monday through Friday. We do have an emergency line for
weekends.
3. Each and every
order and question is very important to us. We try and answer
email questions within 2 hours.
4. In some instances there are samples available. Items that
have samples will be noted on the page the product is available
for sale.
By accepting delivery of
the ordered products, you consent to the jurisdiction of any
court in the state of Oregon and the laws of Oregon.
Furthermore, you will be held responsible for all attorney's
fees and court costs in the event that Anvente Enterprises LLC
must enforce this agreement.
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